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Terms & Conditions

Terms and Conditions

Effective Date: [07/29/2025]

1. Acceptance of Terms

By accessing and using Hands-of-Equality , you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Hands-of-Equality provides professional interpreting services including but not limited to:

  • On-site interpreting services

  • Remote interpreting via video/phone

  • Document translation services

  • Interpreter scheduling and booking platform

3. User Accounts and Registration

3.1 Account Creation

*Applies in development of the website-not applicable when unable to create an account

  • Users must provide accurate and complete information when creating an account

  • Users are responsible for maintaining the confidentiality of their login credentials

  • Users must notify us immediately of any unauthorized use of their account

3.2 Eligibility

  • Users must be at least 18 years old or have parental consent

  • Users must have the legal capacity to enter into binding agreements

4. Booking and Scheduling

4.1 Service Requests

  • All interpreting service requests must include accurate details about location, duration, language pair, and subject matter

  • Bookings are subject to interpreter availability

  • We reserve the right to decline service requests that fall outside our scope of services

4.2 Cancellation Policy

  • Cancellations must be made at least [24] before the scheduled appointment

  • Late cancellations may incur fees as outlined in our pricing schedule

  • Emergency cancellations will be handled on a case-by-case basis

5. Payment Terms

5.1 Pricing

  • All fees are clearly outlined on our website and confirmed before service delivery

  • Prices may vary based on language pair, location, duration, and complexity

  • Additional fees may apply for rush orders, travel time, or specialized subject matter

5.2 Payment Processing

  • Payment is due as specified in the service agreement

  • We accept Venmo , Credit & Debit Card

  • Late payments may incur additional fees

6. Professional Standards and Confidentiality

6.1 Interpreter Qualifications

  • All interpreters are vetted professionals with appropriate certifications and experience

  • We strive to match interpreters with relevant subject matter expertise

6.2 Confidentiality

  • All interpreters are bound by strict confidentiality agreements

  • We do not retain or record interpreted conversations unless specifically requested and authorized

  • Client information is protected according to our Privacy Policy

7. User Responsibilities

Users agree to:

  • Provide accurate information for service requests

  • Treat interpreters with respect and professionalism

  • Ensure appropriate working conditions for on-site interpreting

  • Pay all fees according to the agreed terms

  • Notify us of any issues or concerns promptly

8. Limitation of Liability

8.1 Service Limitations

  • We provide interpreting services to the best of our ability but cannot guarantee perfect accuracy in all situations

  • We are not responsible for decisions made based on interpreted information

  • Our liability is limited to the fees paid for the specific service in question

8.2 Technical Issues

  • We are not liable for technical failures, internet connectivity issues, or platform downtime beyond our reasonable control

9. Intellectual Property

  • The Website and its content are protected by copyright and other intellectual property laws

  • Users may not reproduce, distribute, or create derivative works without written permission

  • All trademarks and service marks are property of their respective owners

10. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy, which governs the collection and use of your personal information.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Texas/United States.

11.2 Dispute Process

  • We encourage users to contact us directly to resolve any issues

  • If direct resolution is not possible, disputes may be subject to mediation or arbitration

  • Users retain the right to pursue claims in small claims court

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Termination

13.1 User Termination

Users may terminate their account at any time by contacting us or using account settings.

13.2 Service Termination

We reserve the right to terminate or suspend services for users who violate these Terms or engage in inappropriate behavior.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms and Conditions, please contact us at:

Hands Of Equality, LLC
Email: info@handsofequality.com
Phone: 832-674-3818
 

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